Frequently asked questions
how is matchrider® different
Loaded with features and built from the highest of quality materials and manufacturing standards, MATCHRIDER® has 2 core points of difference. 1) Its ability to lean and turn using the body's full kinetic chain (exactly as a bike responds on the road) and 2) the unique capacity to provide both assistance and resistance. Controlled electronically by an internal motor the Matchrider is calibrated to current, so it is always "in tune" and silent. The bike is not fixed to an A-frame therefore free to move with the natural riding movement like when pedaling outside and depending on the route and conditions we dynamically provide assistance and resistance.
What is a Matchfile "video"
POV with all the biometric and location data embedded. The accuracy of the Matchrider's electronic control of more than 500 data points per second, enables us to replicate for the home user in real time and with extreme accuracy the exact conditions on the day a matchfile file was created. The more data collected on that ride the better the matching experience will be at home. This ability to match the biometrics feel whilst referencing visual riding techniques is extremely powerful and satisfying. This combined relativity in the POV is at the core of the matchfile's DNA.
what is "ride with the pro's"
Data collected from a pro riders computer is combined with the POV footage creating a file which can only be used with the Matchrider. The more data collected on original the ride the more accurately the matchrider will behave thereby providing a very immersive matching experience. Adding the mechanical freedom of movement to the mix as well as the visual trigger prompts elevates the insight of a pro riders approach to a whole new level. "This is what is mean by matching".
how heavy is it
just over 34 kilograms
where do i store it
Units can be stored in any room. They are aesthetically pleasant, lubricant free and virtually noiseless making them perfectly suited for remain in the living room or bedroom. They can also be srtored under a bed.
how do i set it up
Out of the box: 2 bolts and only 3 parts to assemble. Simply attach your bike and plug in power. Units should take less than three minutes to put together. Once synced with a smart device you. will be ready to ride.
what is the cost & is it financed
Units are available exclusively through our online store and select representatives. Financing will be available in different territories. Please refer back to the website updates.
how do i transport it
Matchrider is built to support lateral leaning during hard sprints by riders of all sizes therefore it is not light product. Weighing in at just over 34kgs it is built to last. It can however be broken into two smaller sections and packed in a specially designed flight case (accessory) or repacked into the original delivery box for on-shipping. Movement around the house on the other hand is quite easy using the wheels.
will it fit my bike
Yes, it is designed to fit all bikes from the smallest children's bike to the largest mountain bike. Both the front cradle and reel roller system adjust fully to various lengths. Different tyre widths are held snug by the 2 o-rings and supported further by the cradle side wings.
how do i put my bike on it
Our patented clamping system supports all types of bikes at the down tube and bottom bracket. This is to ensure (safe and protected) support for the sideways movement whilst allowing all the weight bearing lateral movement to move through the wheel axis exactly as on the road. The design allows the bike to flex naturally as mother nature intended. The clamping system has 3 areas that strap and tightened around the frame. Both a ratchet system a new snap handle design will be accompanying units in 2023. (strong safe and easy to fit).
can i use it without power
Unfortunately no. Matchrider® is controlled by an electric motor and so it requires power. Ridden the units unplugged will not damage them but it will create unusual resistance. As we peddle we force the rollers to turn counterintuitively, creating inconsistent power which in turnt equates to a ride that is not smooth.
can i use the power i generate
The amount of electricity generated is valued at less than one cent per hour (-1%). Therefore currently the cost involved to provide an output outweighs the add value benefit. However as we always look towards introducing efficacies we will frequently revisit this topic.
where can i try one
We encourage that everyone try a unit before making any purchase commitment. It is a tall order to fill when you claim to be "the road indoors". Select locations throughout the world will be made available starting with our signature store in Australia, then slowly expanding throughout the United States, Europe and Asia. Similar to Australia some territories may also have independent show rooms. Notifications will be sent as new locations come online as well updated on our web site.
can i trade in my old trainer
Unfortunately no, we are precision engineer manufacturers and do recycle obsolete trainers. Our philosophy is not to upsell a new platform every six or twelve months but to keep you excited year in year out with high quality content and all 3rd party platform compatibility.
what is the warranty
These units are built to last and come with a 2 year replacement warranty. Please see terms and condition as this may exclude units damaged or incorrectly maintained. For an additional US$179 this can be extended another 5 years.
where can I contact for help
Email us direct and we will come right back to you. Additional to any information on the web site, we can directly talk you through the basic checks and if needed remotely access any unit. Simply contact us and we will do the rest.
what is the optimized technology
Precision engineering and manufacturing processes with optimized mechanical, electronic and software technology in all of the design areas.
Is the unit quiet
Significant research and development including years of engineering knowledge has enabled us to create a virtually silent experience. This was part of the our original vision together with all other key feature solutions such as assistance and resistance and leaning stability,
Assistance & resistance
When connected to a smart phone, tablet or computer metro automatically sets the resistance via a third-party app. When used negatively through the Matchrider app and depending on the mode of operation you have full control of headwind tailed wind uphill downhill including the ability to adapt these in a structured sesssion.
Why is MR's "realistic road feel" different
This is a result of the Matchrider's combined patented technologies. Wide rollers, leaning/steering into turns, dynamic assistance/resistance as well high accuracy of data management. These combined technologies enable us to emulate inertia exactly as experienced during outdoor riding providing the most realistic ride field. Particularly y when using virtual riding/training platforms like SYSTM, Zwift, and TrainerRoad.
Can I change my physical environment
Yes as Matchrider simulates all grade changes in real-time with extreme accuracy and precision. These changes are transposed via the hardware for the rider via resistance but also as realistic motor assistance during downhill. In addition the units automatically adapt to third party software environmental inputs data as well as its own native via the Matchrider App.
What s the power accuracy
Proven power accuracy provides the most accurate power measurement of +/- 1% and generates up to 2640W of resistance and assistance. (POWER 2640 W and SPEED 80.1 KPH)
do I need to calibration
No, Matchrider continuously offers accurate power and doesn't require a calibration procedure.
App and set up
Download, update and connect, our simple yet intuitive app offers guided instructions on how to set-up up your unit and your bike. Similar information is also available on the site.
Do you support all crank sizes
Yes Matchrider supports 165, 167.5, 170, 172.5 and 175mm crank lengths.
How do I break/stop
Exactly as on the road, gently applying pumped rear breaks will give you. the same slowing/stopping result. Please keen in mind that as inter is still calculated in order to stop the rollers, minimal pressure needs to on the seat when applying breaks as well as care to not expose your tires ton unnecessary skidding wear.
Will leaning hold me safely in place
Yes the leaning has been tested to accommodate a 4 degree lock out on either side and with aggressive riding of heavy riders. There is a recommended limit of 187kgs to be taken into consideration. This safety threshold is a main contributor to the units physical dimension, material and weight.
can I control my grades
Can I create my own Matchfiles®
Yes for select functionality outside of out pro generated library. users will be able to create their own Matchfiles personal use or sharing with peers.
What grade of materials are used
Robust aero grade aluminum and bronze construction ensures the Matchrider will withstand years of heavy use. The units are designed and built for long term use and our philosophy is to provided a high end product that will not require replacement.
What about the rain of sweat
Sweat from hard workout sessions is not an issue as the design moves moisture away from the electronics using internal moisture routing channels. Care must be taken as there are electronics to consider but feel free to put the units to the sweat test.
what metrics does matchrider measure
Your unit is a high quality power meter in its own right. You get all vital cycling metrics during your ride including watts, cadence, speed and distance, without the need to connect to external sensors.
can I connect to third party platforms
Matchrider works with all popular training apps such as SYSTM and Zwift. For more details on which apps are fully compatible with the units please check periodically with the site.
Is there Ant+ and Bluetooth connectivity
Matchrider supports all protocols, capable of unlimited connections for a trouble-free workout. However only one unit can be controlled via the app at one time.
Which devices are supported
iPhone iPad iOS 13 (or newer)
MacOs (when paired with ANT+ dongle)
Windows (when paired with ANT+ dongle)
a quick features summary
ROLLER WITH CONTROLLED STABILITY
USES ENTIRE BIKE
NO REAR WHEEL REMOVAL
NATIVE MODES OF OPERATION
3RD PARTY SOFTWARE COMPATIBILITY
SIMPLE OUT OF BOX SET-UP
EASY BIKE SET-UP
NO A-FRAME RESTRICTION
NO DIRECT DRIVE RESTRICTION
REALISTIC CYCLING MOVEMENT
FULL USE BODY’S KINETIC CHAIN
34 KG TOTAL WEIGHT
15CM X 44CM X 20CM
FITS ALL FRAMES & CRANK SIZES
SAFE FOR EXPENSIVE BIKES
SUPPORT WITHOUT RESTRICTION
TURNING, STANDING & LEANING
SAFE WHEN SPRINTING
ASSISTANCE & RESISTANCE (DOWNHILL)
ACCURATE DATA PROCESSING
DATA RATE 509 PPS @ 30KPH
POWER 2640 W
SPEED 80.1 KPH
SELF CALIBRATING ELECTRONICS
SELF LUBRICATING MATERIALS
POV & BIOMETRIC TRAINING